At CrafOurFurniture, every piece of furniture is made-to-order with exceptional care and craftsmanship. We take great pride in creating custom furniture tailored to your specifications. Because each item is uniquely crafted just for you, we have a strict refund and return policy in place.

No Returns or Refunds on Custom Orders

Due to the personalized nature of our products, all custom-made furniture sales are final. Once an order is confirmed and production begins, it cannot be returned or refunded. We encourage customers to carefully review their order details, measurements, finishes, and design selections before confirming.

Refund Eligibility – Undelivered Orders Only

A refund will only be issued if your order is not delivered due to unforeseen circumstances on our end. In such cases:

• You must contact us at  info@craftourfurniture.com with your order number and relevant details.
• We will review your case and process an appropriate refund if the order has not been shipped or delivered.

Damaged or Incorrect Deliveries

While refunds are not applicable for delivered items, we are committed to ensuring quality and satisfaction:

• If your item arrives damaged or does not match your order specifications, please contact us within 48 hours of delivery.
• We will work with you to resolve the issue, which may include repair, replacement, or other remedies at our discretion.

Contact Us

If you have any questions about your order or our refund policy, please feel free to reach out to us at:

📧 Email:  info@craftourfurniture.com
📞 Phone: 2023897977
📍 Address: Craftourfurniture, 2400 Virginia Avenue NW DC, 20037

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