We’re pleased to have you here. Please take a few minutes to read through the following terms and conditions, which govern your use of our website and the sale of custom-made furniture products. By using this Site and/or placing an order, you agree to be bound by these terms.

1. About Us

This website is operated by CraftOurFurniture, a business specializing in the design, creation, and delivery of high-quality, custom-made furniture (“we”, “us”, “our”). Our registered office is located at 2400 Virginia Avenue NW DC 20037. You can reach our customer service team at info@craftourfurniture.com.

2. Terms of Sale

All purchases made via our Site are subject to the following Terms of Sale:

2.1 Placing an Order

• You will be guided through the ordering process online.
• By clicking “Place Order” or equivalent, you are submitting an offer to purchase a custom-made item.
• Once your order is placed, we will confirm receipt via email. This confirmation does not constitute acceptance of your order.
• A binding contract is only formed once we send a dispatch confirmation email.
• Due to the nature of custom-made furniture, orders cannot be amended or cancelled once they enter production.

2.2 Product Descriptions

We make every effort to ensure that the information, dimensions, materials, and finishes shown on the Site are accurate. However, slight variations may occur due to screen settings or the handcrafted nature of each product.

2.3 Availability

As our products are made to order, they are not mass-produced and are subject to the availability of materials and artisan scheduling. If a material becomes unavailable, we will contact you to offer alternatives or a refund.

2.4 Pricing & Payment

• Prices are displayed in US dollars, inclusive of all applicable taxes unless otherwise stated.
• Delivery charges are calculated at checkout based on destination and product type.
• Full payment must be made at the time of order. No item will be produced or shipped until payment is received in full.
• We reserve the right to correct any pricing errors or withdraw products without notice.

2.5 Delivery

• Estimated delivery time will be provided in your order confirmation.
• We deliver across [your delivery regions] on working days.
• While we strive to meet delivery timelines, delays may occur due to factors beyond our control (e.g., weather, customs, material delays).
• If we cannot deliver your product within 30 days of your dispatch confirmation, you may cancel the order and receive a full refund.
• Ownership and risk transfer to you upon delivery.

3. Cancellations, Returns & Refunds

As all of our products are custom-made to your specifications, we do not accept returns, exchanges, or cancellations after production has begun.

Refunds are only issued under the following circumstances:

• If the product is not delivered.
• If the product is delivered damaged, and the damage is reported with photographic proof within 48 hours of delivery.
• If the product does not match the agreed-upon specifications.

Please refer to our [Returns & Refund Policy] page for more details.

4. Intellectual Property & Use of Site

All content on this Site, including text, images, logos, and design elements, is the property of CraftOurFurniture and is protected under copyright and intellectual property laws. You may view and print pages for personal, non-commercial use only.

5. User Feedback and Submissions

Any ideas, feedback, or suggestions submitted to us through the Site shall become our property. We may use, reproduce, or publish such content without compensation or obligation.

6. Fair Use & Fraud Prevention

We reserve the right to block future transactions and withhold refunds if we suspect fraudulent or abusive activity, including excessive complaints, chargebacks, or misuse of promotional offers.

7. Limitation of Liability

Nothing in these terms excludes our liability for fraud, death, or personal injury caused by our negligence.

Subject to that, we are not liable for:

• Any business losses (loss of profit, data, or goodwill);
• Any indirect or consequential losses;
• Any delay or failure caused by events beyond our reasonable control.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country]. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

9. Updates to Terms

We may revise these terms at any time without prior notice. Continued use of the Site and purchase of our products constitutes acceptance of the updated terms.

Contact Us
For questions, contact us at  info@craftourfurniture.com or visit our Contact Us page.